Summary (not legally binding): this service gives AI-assisted diagnostic guidance only — always verify with a qualified professional before acting; we may suspend, change or discontinue the service; your subscription is billed and can be cancelled per the terms below; content you submit may be reused across the platform and community library under a broad license; our liability is capped at what you paid us in the past 12 months; and Greek law and Athens courts apply. The full terms below govern. SECTION 1 — ACCEPTANCE AND ELIGIBILITY 1.1 These terms bind you as soon as you access or use the application, even before completing registration. 1.2 You confirm that any personal or business data you provide is accurate, complete and kept up to date. We are not liable for losses arising from inaccurate or outdated data you provided. 1.3 You may use the service only if you have the legal capacity to enter into a binding contract and are permitted to do so under the law applicable to you. 1.4 We do not guarantee uninterrupted or error-free access. We may change, suspend, restrict or discontinue any part of the service at any time, with or without notice. SECTION 2 — ACCOUNTS 2.1 The service is intended for professional and business (B2B) use by vehicle repair workshops. Workshop and business accounts, including accounts used by multiple staff members within the same subscribing business, are permitted under the applicable subscription plan. 2.2 You are responsible for keeping your account credentials confidential. Activities carried out under your account are deemed to be carried out by you. Notify us immediately if you suspect unauthorized access to your account. 2.3 We may suspend, restrict or terminate an account, without notice, in case of breach of these terms, suspected fraud, misuse, non-payment, or other legitimate business or legal reason. SECTION 3 — THE DIAGNOSTIC SERVICE AND ITS LIMITS This application provides AI-assisted vehicle diagnostic guidance for informational purposes only. It does not replace the professional judgment, technical training, safety procedures, or manufacturer documentation required for vehicle inspection, diagnosis, maintenance, or repair. By using this application, you acknowledge and agree that: 3.1 All results, suggestions, rankings, probable causes, steps, parts recommendations, community entries, and AI outputs may be incomplete, inaccurate, outdated, or not suitable for the exact vehicle, environment, repair history, or fault condition. 3.2 Vehicle data entered by the user, including make, model, year, engine code, mileage, symptoms, and fault codes, directly affects the output. Incorrect or incomplete inputs may lead to incorrect guidance. 3.3 The application may rely on AI-generated analysis, user-submitted solutions, community content, private library content, and external information sources. None of these are guaranteed to be correct, complete, current, or safe to apply without independent verification. Community and Help Board content specifically is user-generated and is not professional advice, regardless of any verification or upvote indicator shown. 3.4 You are solely responsible for confirming all information before acting on it, including checking manufacturer procedures, wiring diagrams, torque values, technical service bulletins, recalls, live measurements, test results, and all relevant workshop documentation. 3.5 You are solely responsible for following all applicable safety procedures, legal requirements, environmental handling obligations, and professional standards when inspecting, testing, maintaining, or repairing any vehicle. 3.6 The application must not be relied on as the only basis for diagnosing or repairing a vehicle, especially where safety-critical systems are involved, including but not limited to braking, steering, airbags, ADAS, fuel systems, high-voltage systems, and powertrain control systems. 3.7 AI features specifically are provided "as is" and "as available," may change or be removed at any time without notice, and you assume all risk in relying on them. SECTION 4 — USER CONTENT AND CONDUCT 4.1 You are solely responsible for any content you submit, including queries, solutions, Help Board posts and replies, ratings, and comments ("User Content"). You must not submit content that is unlawful, infringing, defamatory, abusive, or otherwise objectionable. 4.2 When posting diagnostic logs, problem descriptions, or repair reports (including on the Help Board), do not include personal data belonging to vehicle owners or other third parties (such as names, plates, contact details, or customer identifiers) unless strictly necessary and lawfully permitted. 4.3 We may review, moderate, edit, hide, or remove User Content at our discretion, including to enforce these terms or applicable law. 4.4 You must not attempt to gain unauthorized access to the service or to other users' accounts, interfere with the operation of the service, or circumvent any security or access-control measure. 4.5 We are not a party to interactions between users on the Help Board or other community features; each user is solely responsible for their own conduct and content in those interactions. SECTION 5 — SUBSCRIPTIONS, BILLING AND REFUNDS 5.1 Pricing and payment terms displayed at the point of purchase or in your account form part of these terms. 5.2 Subscriptions are billed on a recurring basis through our third-party payment processor (Stripe) until cancelled. You can cancel from your subscription settings; cancellation takes effect at the end of the current billing period unless stated otherwise. 5.3 Refunds, chargebacks, or subscription changes made directly through the payment processor or your card issuer may result in suspension or adjustment of your access to paid features, and, where applicable, an adjustment to your account balance. We will notify you and provide instructions where reasonably possible; failure to resolve outstanding payment issues may result in restriction of the service. 5.4 We may verify and may refuse a refund request where there is evidence of breach of these terms, fraud, or abuse. SECTION 6 — INTELLECTUAL PROPERTY 6.1 We and our licensors retain all right, title and interest in the application, its software, design, and content we provide (excluding your own User Content). 6.2 By submitting User Content (including Help Board replies, community solutions, ratings, comments and query descriptions), you grant us an exclusive, perpetual, worldwide, royalty-free license, with the right to sublicense, to host, store, reproduce, display, adapt, distribute and otherwise use that content for operating, promoting, and improving the service, the Community Library, and related features. 6.3 The service may display links or source references to third-party websites. This does not constitute an endorsement of that third party or its content, and we are not responsible for third-party sites. SECTION 7 — LIABILITY 7.1 The application is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including accuracy, reliability, fitness for a particular purpose, merchantability, non-infringement, continuity, or error-free operation. 7.2 To the maximum extent permitted by law, our total liability arising out of or relating to your use of the service is capped at the amount you paid us for the relevant service in the 12 months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, business, or data, even if advised of the possibility of such damages. 7.3 Nothing in these terms limits liability that cannot be limited under applicable mandatory law, including liability for death or personal injury caused by negligence, or fraud. SECTION 8 — INDEMNIFICATION You agree to defend, indemnify and hold us harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from your misuse of the service, your breach of these terms or applicable law, or your User Content, and we may assume the exclusive defense of any such claim. SECTION 9 — EXPORT CONTROL You may not use the service if you are located in a country subject to comprehensive trade sanctions, or if you are on any applicable restricted-party or sanctions list. We may restrict access where necessary to comply with export control or sanctions law. SECTION 10 — GOVERNING LAW AND DISPUTES 10.1 These terms are governed by Greek law. Any dispute arising out of or in connection with these terms or the service shall be subject to the exclusive jurisdiction of the courts of Athens, Greece, without prejudice to any mandatory consumer-protection rights you may have under the law of your place of residence. SECTION 11 — GENERAL 11.1 Severability. If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. 11.2 Assignment. We may assign or transfer these terms and our rights and obligations without your consent. You may not assign your rights or obligations without our prior written consent. 11.3 Changes to these terms. We may amend these terms at any time. Changes take effect upon publication in the application; material changes will be notified and may require renewed acceptance. Continued use of the service after an update constitutes acceptance of the updated terms. 11.4 Entire agreement. These terms, together with any documents they reference, constitute the entire agreement between you and us regarding the service and supersede any prior agreements on the subject. 11.5 No waiver. Our failure to enforce any provision of these terms is not a waiver of our right to enforce it later. 11.6 Governing language. These terms are provided in Greek and English. In case of any conflict or inconsistency between the two versions, the Greek version prevails. ANNEX A — DATA PROCESSING AGREEMENT This Annex forms part of these Terms and applies whenever, in using the application, you (the "Workshop") submit personal data relating to your own customers and their vehicles (e.g. via the Customers/Vehicles features), and it governs our processing of that data on your behalf. A.1 Roles. For personal data of the Workshop's customers (including customer names, contact details, vehicle identifiers such as VIN/plate, and related service history) that the Workshop enters into the application, the Workshop is the data controller and we act solely as data processor, processing that data only on the Workshop's documented instructions as given through the application's normal features. For the Workshop's own account, billing and usage data, we are the data controller, as described in our Privacy Policy. A.2 Subject matter and duration. The subject matter is the hosting and processing of customer/vehicle data entered by the Workshop into the application's customer-management features, for the duration of the Workshop's use of the service, until deletion as described below. A.3 Nature and purpose. Processing consists of storage, retrieval, display, search and, where the Workshop links a query to a vehicle, correlation with diagnostic query history, for the sole purpose of enabling the Workshop to manage its own customers and vehicle records within the application. Customer and vehicle records, and any VIN or plate they contain, are never sent to AI providers, never included in exports of aggregate statistics, and never shared into the Community Library or any other cross-workshop area — see Section 3.3 and the Privacy Policy. A.4 Categories of data subjects and data. Data subjects are the Workshop's own customers and, incidentally, the drivers of their vehicles. Categories of data are limited to what the Workshop chooses to enter: name, phone, email, address, tags/status, GDPR consent flag, vehicle make/model/year/VIN/plate, and free-text notes. A.5 Sub-processors. We may engage the same categories of sub-processor described in our Privacy Policy (cloud hosting/infrastructure) strictly to store and serve this data, each under a written data-processing agreement providing an equivalent level of protection. We do not send Workshop customer/vehicle data to AI providers. We will not engage a new sub-processor category for this data without updating this Annex. A.6 Workshop obligations. The Workshop warrants that it has a valid legal basis (such as the customer's consent, tracked via the GDPR consent flag, or performance of the repair contract) for entering its customers' personal data into the application, and that it has given its customers any notices required by applicable law regarding this processing. A.7 Security. We apply appropriate technical and organisational measures (access controls, encryption in transit, RLS-based tenant isolation so one Workshop cannot access another's customer records) to protect this data, consistent with our Privacy Policy. A.8 Assistance and data subject requests. Where a data subject exercises a GDPR right (access, rectification, erasure, etc.) directly with us regarding data entered by a Workshop, we will forward the request to the Workshop without undue delay; the Workshop remains responsible for responding, and we will provide reasonable assistance through the application's existing features (e.g. editing or deleting a customer record). A.9 Deletion of a customer record severs the ownership link between that customer and their vehicles/queries; associated fault-pattern data may be retained by us in anonymised, non-identifying form for aggregate statistics, consistent with Section 7 of the Privacy Policy. A.10 Personal data breach. We will notify the Workshop without undue delay after becoming aware of a personal data breach affecting the Workshop's customer data, with information reasonably available to us to help the Workshop meet its own notification obligations. A.11 Audit. On reasonable written request, we will provide the Workshop with information reasonably necessary to demonstrate compliance with this Annex. A.12 Deletion or return on termination. On termination of the Workshop's use of the service, we will delete the Workshop's customer/vehicle data within the retention period described in Section 7 of the Privacy Policy, subject to any shorter or longer period required to comply with a legal obligation. A.13 This Annex is a summary DPA suited to the application's current features and is provided for general guidance, not as a substitute for independent legal advice; Workshops with specific compliance requirements should have it reviewed by their own counsel or DPO.